Whenever your contract (Cellphone, Cable, Internet, etc.) is due to expire try the following:
1) If you see any offer and/or promotion that is better than the one you have, call and ask for them to update your account to the new promotional rate. It should be as simple as that.
2)Call to see if they have any current promotions. Some providers may indicate they are running specials for introductory(new) customers only. If that offer is better than yours then insist on getting it and threaten to cancel the existing service. If that rep doesn't budge have them transfer you the the cancellation department - also know as retention in most company - that department's job is to retain you as a customer - you will be surprised what type of deal you can get (including but not limited to free merchandise, lower monthly rates, etc.)
3) If the company is not running any special - call and ask to cancel the account - again they should transfer you to a different department that will try and retain you as a customer.
*Most companies (especially with today's economy) will try and retain your services.
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